Privacy policy

This page displays the Privacy Policy (“Policy”), where matters of privacy and personal data will be stipulated. If you do not agree or have reservations on matters set out in this Policy, RootBridge Tech Pte. Ltd, along with its subsidiaries (hereinafter referred to as the “Ula” or the “Company”) requests you (its “Users”) to immediately stop using the Ula service.
As a user of Ula services, you are required to participate and be subject to this Policy.
Ula understands the importance of privacy of personal data and we are fully committed to protecting your privacy and personal data. Ula urges you not to provide personal data or any data to Ula before you read, understand, and agree to this Policy as a whole.

By logging in and clicking “Register” (Register) or a similar statement available on the registration page of the Site and/or Application, the User declares that each User’s Personal Data is true and valid data, and the User acknowledges that they have been notified and understands the provisions of this Privacy Policy and the User gives consent to Ula, to obtain, collect, process, analyze, display, transmit, open, store, modify, delete, manage and/or use such data for the purposes as stated in the Privacy Policy.

Personal Data” is any information that can be used to identify you or from which you are identifiable. This includes but is not limited to your name, nationality, telephone number, bank, and credit card details, personal interests, email address, your image, government-issued identification numbers, biometric data, race, date of birth, marital status, religion, health information, vehicle, and insurance information, employment information and financial information.

This Policy explains Ula’s handling of personal and other data and how Ula is committed to protecting your privacy. You understand that Ula may provide additional information that is specific to a product or service as a supplement to this Policy in order to always be able to give you information about other data collection purposes.


Collection of User Personal Data
If you submit a request to create an account or use Ula services, Ula may ask you to provide information, such as your name, your identity card numbers, email addresses, addresses, phone numbers, and other required information, with the intention to provide services to you, provide technical support or authorized updates, and more. The Personal Information which Ula collects is provided by the User. We may collect information in various forms and purposes (including purposes permitted under applicable law).
On the conditions stated above, you hereby agree to provide Personal Data and/or other data to Ula for further use in accordance with this Policy.


Use of Personal data

Ula may use the personal information obtained and collected from Users for the purposes of

  • Providing Services
    • Site/Application registration,
    • advertising or marketing for analytical purposes,
    • permitting features in the Site/Application to personalize User accounts,
    • use information obtained from Users for research, analysis, product development, and testing purposes to improve the security of Services on the Site/Application, as well as develop new features and products,
    • monitor or investigate suspicious activities or activities that are indicated to contain elements of fraud or violations of the Terms and Conditions or applicable legal provisions, as well as take necessary actions as a follow-up to the results of monitoring or investigation of these activities.
    • in general, to optimize the performance of Site and/or Application.
  • User support

          Ula may use Personal Data to resolve user support issues. For example, to:

    • investigate and address concerns;
    • monitor and improve our user support responses;
    • respond to questions, comments and feedback; and
    • inform you about steps taken to resolve user support issues.
  • Research and development

          Ula may use the Personal Data that it collects for testing, research, analysis and product development. This allows Ula to understand and analyze your needs and preferences, protect your Personal Data, improve and enhance the safety and security of our Services, develop new features, products and services, and facilitate the development of insurance and finance solutions.

  • Lawful disclosure
    • In certain circumstances, Ula may need to use or disclose User Personal Data for law enforcement purposes or to fulfill the requirements and obligations of applicable laws and regulations, including in the event of a dispute or legal process between the User and Ula, or suspected criminal acts such as fraud. or data theft.
    • Fulfillment of the requirements and obligations of the applicable laws and regulations in relation to taxation interests in Indonesia.
    • Facilitate merger transactions, sale of company assets, consolidation or restructuring, financing or acquisitions involving Ula.



You agree that Ula may ask you to provide relevant information, such as phone numbers and email addresses, or such other information as it may deem necessary from time to time, to be able to contact you, send information about services that might interest you, or invite you to surveys conducted by Ula. You may ask Ula to not use your Personal Data for promotional or survey purposes by contacting the Ula Customer Care Team.



Ula may collect certain information for analysis, including the device name, device version, the identification number of devices, geographical location information, and the way you use Ula services and Application.
Ula collects and processes this information to give you a more personalized user experience and to customize the content, improve services, analyze the efficiency of business operations, analyze market share, enhance the security of Ula network and services, and enable the service to you.



If you experience any issues with your account, you can choose to report your issue to Ula, and Ula will assist you. You agree that we may collect relevant information on the matter for the sole purpose of continuing to improve the service to its users.


Data storage
Some of the services that Ula provides allow you to store data. Ula may collect and store the data you upload or download and Personal Data required to implement the uploads and downloads. Your Personal Data will only be held for as long as it is necessary to fulfill the purpose for which it was collected, or for as long as such retention is required or authorised by Applicable Law. Ula shall cease to retain Personal Data, or remove the means by which the Personal Data can be associated with you as an individual, as soon as it is reasonable to assume that the purpose for which that Personal Data was collected is no longer being served by retention of Personal Data and retention is no longer necessary for legal or business purposes.

Please note that there is still a possibility that some of your Personal Data may be stored by other parties, including, the government agencies in some way. In the event that we share your Personal Data with authorized government agencies and/or other institutions that may be appointed by government authorities, you agree and acknowledge that the storage of your Personal Data by the relevant institutions will follow the policies of each institution regarding data retention.  


When you access the service or search for information based on a specific location, Ula needs to collect your current location both eventually & periodically. Eventually, your location information will be recorded when you use Ula services to provide a better service to you. Information gathered may include the device identification number, type, model, and real-time location information. Ula collects anonymous location information to provide and improve location-based products and services mentioned.


Collection and use of other information
Ula may collect aggregate statistical information, such as the number of Ula apps users. Ula collects this information in order to understand how people use the Ula app, products, or services. In this way, Ula can improve and streamline Ula services to better meet the needs of customers. Ula may, in its own sole discretion, collect, use, transfer, or disclose non-personal information for any other purpose.


Disclosure of Personal Data
Ula will never sell your Personal Data to third parties without your knowledge. Ula is committed to maintaining the confidentiality of User’s Personal Data which is under the control of Ula and guarantees that there is no disclosure, sale, transfer, distribution and/or borrowing of User’s Personal Data to other third parties, without the consent of the User, However, Ula may disclose your Personal Data to:

  • Ula’s affiliates or third parties that officially cooperate with Ula.

Ula may need to provide certain services to you through some of the third parties that cooperate with Ula. Therefore, Ula may share some of your personal information with the parties that cooperate with Ula, to the extent as it may be deemed necessary, in order to enrich Ula services and improve the overall experience of your usage. For example, when you decide to chat Customer Care via Ula mobile application, Ula will need to send information of your Personal Data to those parties who work with Ula to allow them to provide correct and appropriate information to you. Ula forbids all our affiliates or authorized third parties to use the personal information shared for other purposes. Ula will take reasonable steps to ensure that these third-parties are obligated to protect your Personal Data and are also subject to confidentiality/non-disclosure obligations and comply with applicable data protection laws.

Ula may also provide User Personal Data to vendors, consultants, marketing partners, research firms/institutions, or similar service providers in the context of marketing activities carried out by third parties, improving and maintaining the quality of Ula services, as well as other publication activities.

  • Public Forums

Users contact Ula through public media such as blogs, social media, and certain features on the Site and/or Application, where communication between Users and Ula can be seen and known by the general public.

  • Ula group companies

Ula may share User Personal Data with its group companies and affiliates to help provide services or perform data processing for and on behalf of Ula.

  • Government Agency under the provisions of the law.

Ula may disclose your Personal Data when required by law, legal action, litigation or government authority, and public authority in an effort to comply with legal obligations and/or legitimate requests from law enforcement officers or authorized state administration agencies. Your Personal Data information may also be disclosed to the parties to a transaction in a state in which we are involved in the reorganization, merger, or bankruptcy liquidation.

  • Another company, with your permission.

Ula may share your data with any other company if you have explicitly approved such disclosure.


Changes to Personal Data
You will be responsible for the accuracy of the information you submit in Personal Data. Ula strives to maintain the accuracy of its user’s Personal Data information, and Ula will remove or modify such information at your request. You can contact Ula through the Customer Care Team.
In accordance with Ula terms and conditions, you can manage your Personal Data at any time, such as your personal account registration information.


Personal Data Protection
Confidentiality of your Personal Data is of utmost importance to Ula. Ula undertakes all reasonable and prevention efforts to protect and your Personal Data, including but not limited to, technical and physical measures, and regulations to protect the information of Personal Data from unauthorized access, disclosure, use, alteration, destruction, or loss. Unfortunately, the transmission of information via the Internet is not completely secure. Although Ula takes all necessary measures to protect users’ Personal Data, Ula does not claim or warrant that the security measures that Ula takes is a security effort that is 100% perfect or cannot be hacked. You are responsible for keeping your account details confidential and you must not share your account details, including your password and One Time Password (OTP), with anyone and you must always maintain and fully responsible for the security of the device that you use.


Marketing and Promotion

Ula and its partners may send you direct marketing, advertisement, and promotional communications via push-notification app, message in Application, post, telephone call, short message service (SMS), chat platform and social media (“Marketing Materials”) if you have agreed to subscribe to our mailing list, and/or consented to receive marketing and promotional materials from us. You may opt-out from receiving such marketing communications at any time by clicking on any “unsubscribe” facility embedded in the relevant message or otherwise contacting us using the contact details stated below. Please note that if you opt out, we may still send you non-promotional messages, such as order updates or information about your account.


Privacy Updates
Ula shall have the right to modify, update or amend the terms of this Policy at any time by placing the updated Statement on its website. Any changes that Ula makes in this Policy will be displayed in the form of a notice on Ula app, you hereby agree that you are obliged to see, read, and study the notice. By continuing to access and use the Ula services, the User is deemed to have agreed to the changes in the Privacy Policy.For your convenience, Ula recommends you to visit this page and read this Policy periodically.


Contact Ula
If you have any questions, comments, or suggestions, please contact Ula Customer Care feature available on its Application.